FAQ

The Answers You Need

HOW IS MY LOCAL AUTHORITY INVOLVED WITH THESE GRANTS?

Local Authorities are able to set their own criteria for grant eligibility based upon:

  • Income

  • Health

  • Energy Performance of home

  • Energy Costs

  • Household composition - age, number of children etc.

  • Property type

This means that residents do not have to be in receipt of benefits t apply for our grants.

WHO PAYS FOR THE GRANT?

The grants are paid for by energy suppliers, who are required to fund energy efficiency works, to help people lower their energy bills - coupled with other grants possibly from:

  • your Local Authority

  • Charitable Trusts

  • Other Energy Efficiency Funders

ARE THE WORKS FREE?

Subject to meeting the qualifying criteria, certain complete central heating systems, heating upgrades and insulation works maybe free of charge, but we can confirm this once we know a bit more about your home and have completed a free home survey.  For a 1st time, gas central heating system - your home will need to have no heating or be using electric heating. For a boiler upgrade, any existing boilers will need to be old, broken, or running inefficiently to qualify for the upgrade, but our qualified heating engineers can assess this for you. Once we have all of the information, you are free to decide if you wish to go ahead with the works.  If there is a contribution to pay, our Grant Co-ordinators will do their very best to source additional grant funding, or a low interest rate loan, for you based upon your individual circumstances

DO I NEED TO BE IN RECEIPT OF BENEFITS?

No. You may also be eligible if you meet the criteria set by your local council. Call or Apply Now to find out if you are eligible, you might be surprised!

WHAT WORKS ARE COVERED BY THE GRANT?

Grants are available for the installation of 1st time gas central heating systems; boiler upgrades; loft and cavity wall insulation; solar PV and renewables. This covers the materials, labour and warranty of the system.  We use high quality products including Worcester Bosch boilers, Stelrad radiators, Kensa ground source heat pumps etc.

I HAVE NO HEATING AT ALL, DO YOU OFFER GRANTS FOR CENTRAL HEATING?

Yes, subject to survey and eligibility we may be able to provide a 1st time gas or LPG central heating system, but grants are limited so Apply Now.

I AM A TENANT/LANDLORD, CAN I APPLY?

Yes! Grants are also available for private tenants, social housing etc. and landlords can also apply subject to the tenant / property meeting the eligibility criteria.  Rented properties have to meet certain EPC  criteria.  Sorry, boiler upgrades are NOT eligible.

WHAT PAPERWORK WILL I NEED TO PROVIDE?

If you receive benefits, we may ask to see evidence of this, if you do not receive benefits, we will ask what your annual income is after housing and energy costs. As part of the grant scheme we may also ask for further information such as whether anyone living in your home suffers from an illness and ask to see a copy of a council tax or utility bill.

WHAT IF MY BUILDING IS LISTED?

…This should not make too much difference! 


It is nevertheless a separate process which HEAT Devon can assist you with. In the case of the HEAT Project, some of the measures, like the installation of loft insulation and upgrading of an existing boiler* are unlikely to require any formal consent. Our surveyors will make this clear.


Nevertheless, an application for Listed Building Consent will be required for the installation of new gas central heating systems. Cavity wall insulation is not really applicable to listed buildings as they are generally constructed with solid walls. The installation of insulation to the inside or outside face of an external wall would also require listed building consent but this is unlikely to be considered favourably as this would alter the special architectural and/or historic merit of the building to an unacceptable degree.


It is important that owners’ permission is granted before any works commence as any liability for “unauthorised” work rests with the owner. It is worth remembering that it is a criminal offence to carry out “unauthorised work” (i.e. without listed building consent) to a listed building. (This includes internal alterations.)

* Where existing openings through the external wall, can be re-used.

WHO ARE HEAT DEVON?

The Heat Project have been giving grants to help people save money and stay warm since 1997. Heat Devon is managed by local heating and energy saving experts Happy Energy Solutions Ltd. in collaboration with energy companies and local authorities.

HOW LONG DOES A HOME ENERGY ASSESSMENT TAKE?

In order to claim the grant, we need to undertake a free assessment / survey of your home which takes around 2-3 hours to complete. As part of this, we will need access into all rooms and the loft to take photos of all / any existing heating equipment and insulation levels. We may also ask to see any required paperwork to take copies.  This is a requirements of our energy funders.

HOW IS MY DATA USED?

We will need to share your data with other organisations to enable us to offer you this grant. This may include your local Council, a Gas Distribution Network (Wales and West), an energy supplier, Ofgem, the Government, companies involved in installing or checking  the works and it may also include the Department of Work and Pensions to confirm if you or someone living in your home is on eligible benefits. By applying for the grant you agree that we may share your data for these purposes.

 

HEAT DEVON

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